Website Sales Terms and Conditions

This page tells you the terms and conditions on which we supply any of the products or membership services listed on our website www.pilatesunion.co.uk. Please read these terms and conditions carefully before ordering any Products or Services from our Site. You should understand that by ordering any of our Products or Services, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please click on the box marked “I Accept” if you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products or Services from our Site.

Information about us

www.pilatesunion.co.uk is a site operated by Pilates Union Uk ®. Our main trading address is 2-5 St Bedes, Station Road, East Boldon, Tyne & Wear, NE36 0DW

Your status

By placing an order through our Site, you warrant that (a) you are legally capable of entering into binding contracts; (b) you are at least 18 years old.

How the contract is formed between you and us

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products or Services. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that either confirms that the Product has been dispatched, or confirms acceptance of you as a member for the provision of Services (“Confirmation Notice”). The contract between us will only be formed when we send you the Confirmation Notice.

A Contract for the supply of Products will relate only to those Products whose dispatch we have confirmed in the Confirmation Notice. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Confirmation Notice.

A Contract for the supply of Services will only relate to Services for the period specified in the Confirmation Notice. At the end of that subscription period, you will receive a separate Confirmation Notice for the next subscription period, which shall be of the same duration as the previous subscription period unless you have agreed otherwise with us.

Our status

Please note that in some cases, we act as an intermediary, providing a venue to bring together buyers and sellers for the exchange or purchase of equipment and accepting orders as agent on behalf of third party sellers. The resulting contract is between you and that third party seller and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction. We may also provide links on our Site to the websites of other companies, whether affiliated to us or not.

We cannot give any undertaking or warranty that products you purchase from third party sellers through our Site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality. If you make any such purchase, you will have no recourse to us in the event that those third parties supply faulty, damaged or otherwise unusable goods. This does not affect your statutory rights against the third party seller.

We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

Consumer rights

If you are contracting with us to buy Products as a consumer, this contract will be governed by the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”). The Regulations offer protection to consumers who purchase goods on the internet and by mail order or similar transactions.

If the Regulations apply, you may cancel a Contract at any time within the 7 working days 'cooling off period', beginning on the day after you receive the Products. The cooling off period allows consumers to change their mind after they have received and seen the goods. Please note, the cooling off period will not apply in cases where the goods have been used or are not in as new condition (i.e., are not in exactly the same condition as they were when received).

If you change your mind about a purchase you have made within the cooling off period, you are entitled to return any unused goods to us for a full refund in accordance with our refunds policy (see below).

To cancel the contract you must inform us in writing, either by email to info@pilatesunion.co.uk, or by post to Pilates Union Uk ®, 2-5 St. Bedes, Station Road, East Boldon, Tyne & Wear, NE36 0DW.

You must also return the Product(s) to us immediately, in the same condition in which you received them. You are responsible for the cost of returning the goods to us, and for the safe keeping of the goods during transportation back to us. For this reason, when returning goods you are strongly advised to use an insured courier service that requires signature upon delivery, as we cannot be held responsible for damage to goods in transit back to us, or for packages that are lost in transit. When you are returning goods, make sure they are packaged well, and are in the condition they were in when you received them. You have a legal obligation to take reasonable care of the Products while they are in your possession and if you fail to comply with this obligation, we may have a right of action against you for compensation.

Details of this statutory right, and an explanation of how to exercise it, are also provided in the Confirmation Notice. This provision does not affect your statutory rights.

Availability and delivery

Your order for Products will be fulfilled by the date set out in the Confirmation Notice or, if no delivery date is specified, then within 30 days of the date of the Confirmation Notice, unless there are exceptional circumstances.

We dispatch all Products by Royal Mail recorded delivery.

Risk and title

The Products will be at your risk from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Price and payment

The price of any Products or Services shall be as set out on our Site from time to time, except in cases of obvious error. We reserve the right to vary the prices in accordance with these terms and conditions, but changes will not affect orders in respect of which we have already sent you a Confirmation Notice. These prices include VAT but exclude delivery costs (if applicable) which will be added to the total amount due at the ‘checkout’ stage of your order.

Payment for all Products and Services must be by credit or debit card through PayPal. You must provide current, complete and accurate payment information. Please contact subscriptions@pilatesunion.co.uk if you wish to change your payment details.

We (or PayPal, acting on our behalf) will charge your credit or debit card when you complete the payment process and click 'Buy Now'.

Membership subscriptions and cancellation

By subscribing to the Services, you authorise us (or PayPal, acting on our behalf) to charge the price for the Services to your credit or debit card once we have sent you a Confirmation Notice. Subscriptions to the Services renew automatically at the end of a subscription period unless we receive written cancellation before the end of that subscription period (as stated in the Confirmation Notice).

You must promptly update all payment information so that we have current, complete and accurate details, and you must promptly notify us if your credit or debit card is cancelled for any reason, or if you become aware of a potential breach of security (including, but not limited to, the unauthorised disclosure or use of your username or password). Please contact subscriptions@pilatesunion.co.uk if you wish to change any of your details.

If we do not receive payment from you by your selected payment method, we reserve the right to issue an invoice to you for the price of the Services as set out in the Confirmation Notice.

You may cancel your subscription to the Services at any time by giving us notice in writing. We will accept emails to subscriptions@pilatesunion.co.uk for this purpose. You will not be charged for a new subscription period if you cancel your subscription to the Services within 14 days of the date of the new Confirmation Notice, provided that you do not make any use of the Services during the new subscription period. During your first subscription period or after the 14 day period has expired for a renewal period, you may cancel your subscription to the Services at any time, but you will not receive a refund for the remaining period.

Returns and refunds policy

If you wish to return Products to us, please send an email to returns@pilatesunion.co.uk, stating the Product(s) you wish to return, the date of purchase and, if you would like to exchange, your preferred replacement Product(s). We can advise you on a suitable replacement if you wish. Once we these details, you will be issued with a returns number. This helps us to deal with your return more quickly, as we know what it is and who sent it when it arrives at our premises. Please mark the outside of your packing box with the return number, but DO NOT mark the Products. Please package the Products well, as we cannot be held responsible for damage caused by mishandling.

When you return Products to us because you have cancelled the Contract within the cooling off period (see “Consumer rights” section above) we will refund the price of the returned Products in full (including the cost of sending the Products to you) as soon as possible, and in not more than 30 days from the day you have given notice of cancellation. However, you will be responsible for the cost of returning the item to us.

When you return Products to us for any other reason, we will examine the returned Products and notify you of your refund by email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you by email that you were entitled to a refund. If the returned Products are sealed and unused, we will usually refund in full. If the returned Products have been opened and used, we will usually make a partial refund. Products returned by you because of a defect will be refunded in full. If you return DVD discs to us, we will test three discs from the pack, in three different drives. If we find them to be without fault, we will usually make a partial refund to you, reflecting how much we can sell the opened pack of discs for. If you prefer, we can return the media to you, but you must pay for the cost of the delivery.

Liability

We warrant to you that any Products sold by us will, at the time of delivery, meet the manufacturer’s latest specification for those Products. Due to the technical nature of the products we sell, specifications can change rapidly and are always subject to change without notice from the manufacturer (particularly, but not limited to, Lead-In Info on optical media products). Any text or images on our Site other than the Product’s title are for illustrative purposes only. While every effort is made to ensure that this information, and all other Products information and specifications, are up to date and correct, it is often not practical or possible to publish correct specifications and the most up to date imagery. For the latest product specifications you should contact the relevant manufacturer.

We warrant to you that we will perform the Services with reasonable care and skill.

Except where you are a consumer (as defined in section 12 of the Unfair Contract Terms Act 1977) all other warranties, conditions or terms relating to fitness for purpose, merchantability, performance or condition of Products or Services whether implied by statute, common law or otherwise are excluded.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Products or Services you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This doe not include or limit in any way our liability: (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) under section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (d) for fraud or fraudulent misrepresentation; or (e) for any matter which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to: (a) loss of income or revenue; (b) loss of business; (c) loss of profits; (d) loss of data; or (e) waste of time however arising and whether caused by tort (including negligence), breach of contract or otherwise; provided that this shall not prevent claims for loss of or damage to your tangible property or other claims for direct financial loss that are not excluded by any of categories (a) to (e).

Where you buy any Products from a third party seller through our Site, the seller’s individual liability will be set out in the seller’s terms and conditions.

General

The Contract between you and us is binding on you and us and any successors or assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (including, but not limited to, strikes, lock-outs, other industrial action, civil commotion, riot, invasion, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic, other natural disaster, impossibility of the use of any form of transport, impossibility of the use of any form of communication, legislation or government regulations).

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

We have the right to revise and amend these terms and conditions from time to time.